Frequently Asked Questions

Setting up your account in GotPhoto can be quick and straightforward, often taking only a few hours to get fully onboarded! The exact duration will vary based on your needs and level of customization, but rest assured our team will be happy to assist you along the way.

Most users find the GotPhoto system intuitive and user-friendly, with many able to start using the platform effectively within a day. We provide comprehensive resources and support to help create an easier onboarding process.

GotPhoto offers flexibility in your workflow, allowing you to choose alternatives to QR cards, such as barcode tagging. This ensures a seamless experience tailored to your preferences and workflow needs. You are also able to directly upload and sort images into galleries manually if preferred.

GotPhoto stands out by offering a comprehensive suite of features designed specifically for school and sports photography, including robust sales and marketing tools, streamlined workflow processes, and exceptional customer support.

GotPhoto’s pricing structure is transparent, with clear information on costs and fees available on our website. It typically includes a combination of a base fee and a percentage of sales, ensuring photographers can scale their use of the platform to their business size and needs. You can visit our pricing page to learn more about the different tiers we offer.

GotPhoto provides two different options for creating memory mates: Next Gen and QMate.

Both Next Gen and QMate help you create beautiful memory mates; it’s only a question of the method involved. The key difference is that QMate offers a hands-on, in-house design approach, perfect for those who love getting creative with their graphics using a modern solution. With Next Gen, a team of expert designers will elevate your visuals to high-quality standards, freeing you up to focus on growing your business. For more information, check out our Help Center article on the topic.

GotPhoto provides comprehensive support through various channels, including online resources, an extensive help center, live chatbot, phone, and email. We also have an extremely active and supportive Facebook community to help not only with GotPhoto topics but other industry-related questions you may have.

GotPhoto saves photographers time through automated processes, such as order fulfillment and customer communications, streamlined workflow tools, and parent-friendly online galleries.

GotPhoto is committed to incorporating advanced technologies to enhance user experience, and while specific future updates like facial recognition are being explored, we prioritize privacy and security in all our features.